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Tag: customer success


5 Ways a Journey Map Clarifies Customer Success

Posted by in customer journey mapping
customer success journey map

I’m currently working on journey maps for Transformation.ai’s customer success processes. They are extremely clarifying for what needs to be done, how to see it from the customer’s own perspective, and how to measure our efforts in an ongoing and unified way. With that in mind, I thought I’d share some of the ways that…







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